If you have any questions or are seeking more information about the IT Asset Management Program, please contact the Program Team.
Where should stakeholders/users go for additional support?
- Users should check the Stakeholder Teams Channel Known Issues Log tab, before submitting any tickets. The IT Asset Management Program Team will continue to update stakeholders on known issues, their statuses, and resolutions within the channel.
- If your organizational area is experiencing post go-live issues, and the problem not listed in the Known Issues Log, support will be provided as follows:
- For something “broken” or not working as intended, users should submit an Incident via the Service Desk or via the “Report an Issue” link in the Service Catalog.
- For requests or questions, users should submit a “Service Management Office Consultation” request in the Service Catalog.
- For support with your ITAM dashboard access and visibility, request Reporting and Dashboard assistance in the Service Catalog.