Ensuring all stakeholders are properly trained to meet their specific needs at each phase of the Program is vital to success. This page serves both as a repository of past training recordings and supplementary materials, as well as calendar of upcoming events. Much of our documentation is hosted via Confluence; if you or someone else on your team needs access, please contact our Program Team.
Train the Trainer
This training program is designed specifically for those who interact with asset data on a detailed level (i.e., Depot, Deskside, etc.) . Under this model, those participating (typically one person per organizational area) will be responsible for disseminating the information to others in their area.
General IT Asset Management Training
Designed specifically for organizational areas whose assets are managed by WUIT/ITSS. This training gives participants a working knowledge of how to navigate ServiceNow and perform basic functions related to Hardware Asset Management, such as providing updated information on an asset.
Dashboards and Reporting Training
This training is designed for those who have IT Asset dashboards within Service Now. These dashboards provide information on the IT Assets for a collection of cost centers defined by the organizational area.
Documentation
- IT Asset Management Roles: ServiceNow roles and responsibilities are documented here on our Knowledge Base Confluence page.
- Process and How-To Guides: More detail on who can and should use each process, their purposes, and where to access the function/process, can be found in this article on Confluence.
Please Note: You must be logged into Confluence to access these links. If you or someone on your team needs access to Confluence, please contact our Program Team.
Training Calendar
View Accessible Version