The scope of this project includes hardware discovery, inventory, asset workflow, and standard operating procedures for servers and end user computers.
- Build foundational CMDB and Asset record structure
- Configure ServiceNow Discovery to include the asset classes in scope (servers, end user devices, and medical devices)
- Implement HAM Pro in ServiceNow
- Build prescriptive workflows for asset lifecycle events
- Implement basic automation to support Hardware Asset Management
- Integrating disparate data sources into ServiceNow (including Workday for HCM and Financial data)
- Prescribing HAM best practices for program management and procedures
- Preparing a foundation that will later incorporate SAM, ITOM, other IT hardware, and other functions.
Project Team:
- Kristi Lenz
- Jeffrey Blair
- Kristie Grote
- Alyssa Todd
- Mark Chapman
- Dan Herrick
- Paige Dunk
- Manuel Herrera
- Becky Johnson
- Amisha Bhatt
- Jerri Gaither
- Kevin Peppers
- Brian Lawton
- Cask Vendor Partner Team Members